All orders that have been processed & in stock will be shipped out for next day delivery after dispatch (if ordered before 1pm)
Any orders that involve items out of stock will still be processed and will usually have a lead time of 2-5 working days, however larger or bespoke items may take longer, you can request estimated of a delivery by emailing email@example.com
After dispatch items are usually delivered before 5pm the next working day, however we are not responsible for any courier delays once dispatched.
Please contact us if you want your order tracked.
Orders will only be delivered on weekdays excluding any public holidays.
Heavier items will need to be sent on a pallet. Pallet shipments will increase delivery time.
Please contact us as soon as possible for any orders you want to be cancelled.
If production has already began for items, or items have been ordered then a cancellation charge will be applied.
If goods have been manufactured or can no longer be cancelled such as chain slings & hoists, then cancellation will no longer be possible so goods will be delivered as normal or charged up to 100% restocking fee.
Returns & Refunds:
If an item needs to be returned, we must be informed 14 days after dispatch, any refund request must be approved by contacting us, we will then give you returns reference number.
Any items that are to be returned must be in an unused condition and sent back in original packaging.
We are unable to issue a refund on any items that are returned in a “used” condition, not in their original retail packaging, damaged, marked or do not have the returns reference number.
Certain products may require a restocking fee.
Delivery charges for returned items are not refundable, apart from faulty goods.
Refunds will be processed within 5-7 working days on the return of goods, refunds through PayPal can take 5-10 working days. If you have not received your refund in this time, please contact us.
Made to order & bespoke items such as chain slings, hoists, trolleys cannot be returned, please check specifications before these items are ordered.
|Anything over 30 kgs||£35.00 + 0.65p per kilo after 30|